Go Luggage provides a 5-year limited warranty against defects in materials and workmanship from the date of purchase. All products are designed and manufactured to the highest standards of workmanship with the finest materials available in the market.
Go Luggage is unable to take responsibility for damages that may be caused by normal wear and tear, misuse, abuse or mishandling to body, wheels, handles and other moving parts, including third party mishandling. If a combination lock is provided, this warranty does not cover the inability to remember the lock’s combination.
We strongly recommend that you inspect your luggage when collecting it. Any damage caused by the carrier must be reported directly to them before leaving the terminal
All warranty request will be managed via online only. Original receipt, warranty tag along with a fee ($24.95) to cover the service charge is required. The warranty claimer is responsible for bringing or sending the defective product to the designated service location at his/her own expense. This warranty only applies in the Continental U.S.
Go Luggage reserve the right to make the final judgement on all claims. The policy could change without any notice.